Management of FISS Logons

Under HIPAA regulation, Highmark Medicare Services is asking that every user of the Fiscal Intermediary Standard System (FISS) have a unique user ID for greater accountability and security. This unique id is not to be used by anyone other than the person it is assigned to. Please remember that if data is mishandled in any way, the provider will be held responsible in accordance with Medicare requirements. Therefore, we ask for your compliance in guaranteeing the utmost security.

If you require a new Part A FISS/HIQA Logon ID - please complete the appropriate form below:

• Maryland/DC Providers (12301)
• Pennslvania Providers (12501)
• New Jersey Providers (12401)
  
  Note: If you are a vendor, billing agency, and/or a 3rd party clearinghouse seeking access to FISS, please seek a written authorization letter from the provider you are servicing, granting your agency authorization to access their Medicare Data.
  
  This written authorization letter must by written by the provider and addressed to Highmark Medicare Services.  This letter must be written on the provider’s company letterhead.  You may fax this letter to Core Services System Support at 412-544-1970. If you do not comply with these instructions, no FISS Access will be granted to your agency. 

If you need to change your Part A FISS/HIQA Logon ID  - please complete the appropriate form below:

• Maryland/DC Providers (12301)
• Pennsylvania Providers (12501)
• New Jersey Providers (12401)
  

Helpful Information

• Provider Password Reset Instructions
• RACF ID and Password Rules
• FISS Logon Instructions via Companion Data Services

Questions?

If you have any questions, please feel free to call us at: 1-877-235-8048.

FISS Hours of Availability

The FISS PA Production Region is available during the following hours:

• Monday - Friday; 6:00am through 6:00pm
• Saturday; 6:00am through 2:30pm

The FISS MD/DC Production Region is available during the following hours:

• Monday - Friday; 6:00am through 9:00pm
• Saturday; 7:00am through 4:00pm

FISS Training Guide

 View & Download The FISS Training Guide

This guide serves as a reference and is ideal for users (both experienced and inexperienced) of the Fiscal Intermediary Shared System (FISS). It provides guidance on how to enter information onto the claim pages associated with the uniform bill UB-04 claim form. The manual also provides field descriptions of the FISS and HIQA Screens.